CUSTOMER CARE
Customer service plays a major part in our store policy. If you have any questions or would like to make a formal complaint about the service please email orders@skinfluentzm.com
Have any questions or concerns?
We’re always ready to help!
Call us at
0960509399
or send us an email to:
RETURNS
We cannot offer a return unless:
a) the product does not match the order, or
b) the product is faulty
If the product(s) delivered does not match your order please contact us via email (orders@skinfluentzm.com) outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to orders@skinfluentzm.com for our customer services team to assess.
You can only exchange and return an item if the packaging has not been opened, the tag is still on the clothing items, and no stain or fault is on the product.
No return/exchange on supplements and skincare products.
FAQ
Do you provide national delivery?
Yes, we deliver nationwide in Zambia. Delivery fees differ.
How do I return an item?
Please arrange with the courier to return to our store.
What is your returns policy?
You can only exchange and return an item if the packaging has not been opened, the tag is still on the clothing items, and no stain or fault is on the product.
How long do I have to make an offline payment?
You have 24 hours to make a payment before it is automatically cancelled.
How can I contact your couriers?
You can call MacSpeedy directly, or contact us for the exact drivers number.
What are your delivery options?
We deliver with a rider, or you can collect from Avondale.